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Home Forums Booster Plus Customer Forum PDF Invoice total changes when refund

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  • #26070
    Arnaud P
    Participant

    Hi,

    We’re running booster plus with pdf invoicing, which works perfectly until we do a refund. The moment we do a refund the total price changes on the invoice. As far as I know, we’re absolutely not allowed to change an invoice in Europe. The refund should be handled in a Credit Note and not in the invoice. The credit note is correct but the total price of the invoice changes to the original total – refunded amount. Is there a reason why and how can we change this?

    Thanks!

    #26071
    David G
    Participant

    Hi Arnaud,

    Thanks for reaching out to us.

    If possible can you please share screenshots of your configuration settings? So, we can check and help you.

    #26072
    Arnaud P
    Participant

    Hi David,

    Thanks for the quick reaction!
    In this particular case we have an order from €1040 with a transport cost of €30. We refunded the €30 true the refund in the back-end. In the invoice we can clearly see that the price was correct but then at the total we receive €1070 + VAT which is 0 here – Shipping = €1040. The final total should stay the normal price of €1070.

    Some screenshots here: https://postimg.cc/gallery/Bsvgc97

    Thanks!

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